Shipping Policy
Last updated: January 29, 2026
Thank you for shopping with DingDing Love. This Shipping Policy outlines how orders are processed and delivered to ensure a smooth shopping experience.
1. Order Processing Time
All orders are processed within 1–5 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
Please note:
- During peak seasons or promotional periods, processing times may be slightly longer
- Customized or made-to-order products may require additional processing time
2. Shipping Destinations
DingDing Love ships worldwide, including but not limited to:
- North America
- Europe
- Asia
- Australia
- Other international destinations
If your country is not available at checkout, please contact us for assistance.
3. Shipping Methods & Delivery Time
Shipping times vary depending on destination and shipping method selected at checkout.
Estimated delivery times (excluding processing time):
- Standard International Shipping: 7–20 business days
- Express Shipping: 5–10 business days
Please note that delivery times are estimates and may vary due to customs clearance, local postal services, or unforeseen circumstances.
4. Shipping Fees
- Shipping fees are calculated at checkout based on destination, weight, and shipping method
- Any applicable customs duties, taxes, or import fees are the responsibility of the customer
DingDing Love is not responsible for delays caused by customs clearance.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 24–72 hours to update after shipment.
6. Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete when placing your order.
DingDing Love is not responsible for:
- Orders delayed or lost due to incorrect or incomplete addresses
- Additional shipping costs incurred due to address errors
If an order is returned to us because of an incorrect address, the customer may be responsible for reshipping fees.
7. Lost or Delayed Packages
If your package has not arrived within the estimated delivery time, please contact us at:
📧 Customer Service Email: jamie@gudengye.com
We will assist you in contacting the shipping carrier and resolving the issue as quickly as possible.
8. Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide:
- Photos of the damaged item
- Photos of the packaging
- Your order number
We will work with you to arrange a replacement or refund according to our Return & Refund Policy.
9. Contact Information
If you have any questions about this Shipping Policy, please contact us:
📧 Customer Service: jamie@gudengye.com
📧 Business Contact: jamie12091995@163.com
🌐 Website: DingDing Love